{"id":15,"date":"2025-03-08T20:57:56","date_gmt":"2025-03-08T12:57:56","guid":{"rendered":"https:\/\/34.35.57.80\/?page_id=15"},"modified":"2025-03-08T20:58:41","modified_gmt":"2025-03-08T12:58:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/refund_returns\/","title":{"rendered":"Great Refund and Returns Policy (8 Paras)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<article class=\"elementor-element elementor-element-528e8970 e-grid e-con-boxed e-con e-parent\" data-id=\"528e8970\" data-element_type=\"container\" data-e-type=\"container\" id=\"u\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15efa2f9 efund-policy-txt elementor-widget elementor-widget-text-editor\" data-id=\"15efa2f9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"refund-policy-txt_1\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Shing Kee Hong Apparels Limited Refund and Returns Policy<\/strong><\/h2>\n<p>At Shing Kee Hong Apparels Limited, we prioritize your satisfaction and aim to ensure every purchase meets your expectations. We understand that products may occasionally not align with your needs, so we\u2019ve established clear guidelines to ensure a fair and efficient process.<\/p>\n<hr \/>\n<h3><strong>1. Eligibility for Refunds or Exchanges<\/strong><\/h3>\n<p><strong>Timeframe<\/strong>:<br \/>To qualify, items must be sent back within\u00a0<strong>30 days<\/strong>\u00a0of delivery. This allows sufficient time to inspect your purchase while maintaining inventory quality.<\/p>\n<p><strong>Condition Requirements<\/strong>:<\/p>\n<ul>\n<li>\n<p>Products must be\u00a0<strong>unused, undamaged<\/strong>, and in original packaging.<\/p>\n<\/li>\n<li>\n<p>All tags, labels, and protective coverings (e.g., hygiene seals) must remain intact.<\/p>\n<\/li>\n<li>\n<p>Proof of purchase (order number, invoice, or receipt) is required.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Exceptions<\/strong>:<br \/>Minor wear from trying on items (e.g., testing shoes indoors) may be acceptable if the product remains resalable. Final eligibility is determined by our customer service team.<\/p>\n<hr \/>\n<h3><strong>2. Non-Eligible Products<\/strong><\/h3>\n<p>The following cannot be accepted unless defective:<\/p>\n<ul>\n<li>\n<p><strong>Customized or personalized items<\/strong>\u00a0(e.g., embroidered logos, tailored sizes).<\/p>\n<\/li>\n<li>\n<p><strong>Underwear, hosiery, or sealed hygiene-sensitive goods<\/strong>\u00a0(e.g., socks, stockings).<\/p>\n<\/li>\n<li>\n<p><strong>Goods damaged due to misuse, wear, or improper care<\/strong>\u00a0(e.g., stains, tears from incorrect washing).<\/p>\n<\/li>\n<\/ul>\n<p><strong>Defective Products<\/strong>:<br \/>Manufacturing flaws (e.g., loose seams, faulty zippers) are exempt. See Section 6 for resolution.<\/p>\n<hr \/>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1bff25 refund-policy-txt elementor-widget elementor-widget-text-editor\" data-id=\"d1bff25\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"refund-policy-txt_2\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>3. Process for Sending Items Back<\/strong><\/h3>\n<p><strong>Step 1: Contact Us<\/strong><br \/>Reach out via <strong><a href=\"#refund-policy-txt_4\">our contact section<\/a> or\u00a0 <a href=\"\/contact-us\/\">contactus page<\/a> <\/strong>within 30 days. Share your order number, item details, and reason for sending it back.<\/p>\n<p><strong>Step 2: Prepare the Package<\/strong><\/p>\n<ul>\n<li>\n<p>Repackage the product securely in its original box or equivalent.<\/p>\n<\/li>\n<li>\n<p>Include the order number and a note explaining the reason.<\/p>\n<\/li>\n<li>\n<p>Remove old shipping labels to prevent delays.<\/p>\n<\/li>\n<\/ul>\n<p><strong>Step 3: Ship to Our Center<\/strong><br \/>Mail to:<\/p>\n<blockquote>\n<p><strong>Shing Kee Hong Apparels Limited<\/strong><br \/>No. 160 A, Cheung Sha Wan Road<br \/>Shamshuipo, Kowloon<br \/>Hong Kong<\/p>\n<\/blockquote>\n<p><strong>Shipping Costs<\/strong>:<\/p>\n<ul>\n<li>\n<p>Customers cover return fees unless the issue stems from our error (e.g., incorrect item shipped).<\/p>\n<\/li>\n<li>\n<p>Tracked shipping is recommended for security.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>4. Reimbursement Details<\/strong><\/h3>\n<p><strong>Processing Time<\/strong>:<br \/>Reimbursements are completed within\u00a0<strong>5\u20137 business days<\/strong>\u00a0after receiving and inspecting the item. Delays may occur during peak periods.<\/p>\n<p><strong>Method<\/strong>:<\/p>\n<ul>\n<li>\n<p>Funds are credited to the original payment method (e.g., credit card, PayPal).<\/p>\n<\/li>\n<li>\n<p>Bank processing times vary (typically 3\u201310 business days).<\/p>\n<\/li>\n<\/ul>\n<p><strong>Non-Reimbursable Costs<\/strong>:<\/p>\n<ul>\n<li>\n<p>Original shipping fees are non-refundable unless the error was ours.<\/p>\n<\/li>\n<li>\n<p>Expedited shipping costs are excluded.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bb99f5 refund-policy-txt elementor-widget elementor-widget-text-editor\" data-id=\"0bb99f5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"refund-policy-txt_3\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\"><strong>5. Exchanges<\/strong><\/h3>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><strong>Availability<\/strong>:<br \/>Exchanges depend on stock availability. Contact us\u00a0<strong>before returning your item<\/strong>\u00a0to confirm sizes\/colors.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>Process<\/strong>:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Follow the standard return process (Section 3).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Specify your desired replacement in the return request.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>If unavailable, we will issue a redeem or offer store credit.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><strong>Timeline<\/strong>:<br \/>Exchanges typically take\u00a0<strong>10\u201314 business days<\/strong>\u00a0(including return shipping and reprocessing).<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:separator --><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p><!-- \/wp:separator --><!-- wp:heading {\"level\":3} --><\/p>\n<p>\u00a0<\/p>\n<h3 class=\"wp-block-heading\"><strong>6. Defective or Incorrect Items<\/strong><\/h3>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><strong>Notification Window<\/strong>:<br \/>Report damaged, defective, or incorrect items within\u00a0<strong>7 days<\/strong>\u00a0of delivery.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>Required Documentation<\/strong>:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Submit clear photos\/videos highlighting the issue.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Provide a detailed description of the defect or error.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><strong>Resolution<\/strong>:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>We will cover return shipping costs and expedite a\u00a0<strong>free replacement<\/strong>\u00a0or\u00a0<strong>full refund<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Replacements are subject to stock availability; refunds are issued if unavailable.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:separator --><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p><!-- \/wp:separator --><!-- wp:heading {\"level\":3} --><\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8554f refund-policy-txt elementor-widget elementor-widget-text-editor\" data-id=\"7a8554f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"refund-policy-txt_4\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\"><strong>7. <a href=\"#contactus\">\u8054\u7cfb\u6211\u4eec<\/a><\/strong><\/h3>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>For assistance, reach our team via:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li><strong>\u7535\u5b50\u90ae\u4ef6<\/strong>:\u00a0<a href=\"https:\/\/mailto:shingkeehong@gmail.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">shingkeehong@gmail.com<\/a>\u00a0(response within 24\u201348 hours).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong>: 27283170 (Mon\u2013Sat, 9 AM\u20136 PM HKT).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li><strong>In-Person<\/strong>: Visit our Shamshuipo office during business hours.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:separator --><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p><!-- \/wp:separator --><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\"><strong>8. Policy Updates<\/strong><\/h3>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>We reserve the right to amend this policy to reflect operational or legal changes. Updates will be posted on our website, with the\u00a0<strong>Last Updated<\/strong>\u00a0date revised accordingly. Customers are encouraged to review this policy periodically.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>Last Updated<\/strong>: 08-03-2025<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:separator --><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p><!-- \/wp:separator --><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\"><strong>Additional Notes<\/strong><\/h3>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p><strong>International RMA<\/strong>:<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Customers outside Hong Kong are responsible for customs duties and return shipping fees.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Refunds exclude international shipping costs.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<p><strong>Restocking Fees<\/strong>:<br \/>No restocking fees apply unless items are returned excessively used or damaged.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>Gift Returns<\/strong>:<br \/>Gift recipients must provide the original gift receipt for returns. Redeems will be issued to the original purchaser.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:separator --><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p><!-- \/wp:separator --><!-- wp:paragraph --><\/p>\n<p><strong>Thank you for trusting Shing Kee Hong Apparels Limited<\/strong>. We value your business and are committed to resolving any issues promptly and fairly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Discover our hassle-free refund and returns policy. We&#8217;re committed to your satisfaction. Learn how to easily return or exchange items within 30 days of purchase. Get quick refunds for eligible returns. Your happiness is our priority!<\/p>","protected":false},"author":4,"featured_media":5634,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":0,"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/media\/5634"}],"wp:attachment":[{"href":"https:\/\/www.shingkeehong.com.hk\/zh-cn\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}