Great Refund and Returns Policy (8 Paras)

Shing Kee Hong Apparels Limited Refund and Returns Policy

At Shing Kee Hong Apparels Limited, we prioritize your satisfaction and aim to ensure every purchase meets your expectations. We understand that products may occasionally not align with your needs, so we’ve established clear guidelines to ensure a fair and efficient process.

1. Eligibility for Refunds or Exchanges

Timeframe:
To qualify, items must be sent back within 30 days of delivery. This allows sufficient time to inspect your purchase while maintaining inventory quality.

Condition Requirements:

• Products must be unused, undamaged, and in original packaging.

• All tags, labels, and protective coverings (e.g., hygiene seals) must remain intact.

• Proof of purchase (order number, invoice, or receipt) is required.

Exceptions:
Minor wear from trying on items (e.g., testing shoes indoors) may be acceptable if the product remains resalable. Final eligibility is determined by our customer service team.

2. Non-Eligible Products

The following cannot be accepted unless defective:

• Customized or personalized items (e.g., embroidered logos, tailored sizes).

• Underwear, hosiery, or sealed hygiene-sensitive goods (e.g., socks, stockings).

• Goods damaged due to misuse, wear, or improper care (e.g., stains, tears from incorrect washing).

Defective Products:
Manufacturing flaws (e.g., loose seams, faulty zippers) are exempt. See Section 6 for resolution.